Today we are going to have a lesson in placing phone calls.
Here are a few things we don’t say when the person at the other end answers the phone:
1. Who is this?
2. How you doing today?
3. Where is Herman/Gertrude/Anastasia?
4. Let me speak to the manager (please optional).
When we call someone, we are intruding, just as surely as if we walk into their bedroom while they are in flagranté delicto.
Unless we are calling someone we speak with all the time who we are certain will recognize us by voice, the appropriate greeting after hello is:
Hello. This is Myrtle Beach. May I speak with Six Flags, please?
That’s all. No asking who’s answered the phone, no fake concerns for their health or well-being, no demands regarding the whereabouts of their friends, family, and co-workers, no presumptions that you’re not already speaking with someone important.
And please, before launching into your story about what you just saw walking down the street, ask if they have time right now. They might be busy.